YOUR SAFETY FIRST

As managing finances becomes increasingly digital,  prioritising safety and security is crucial. At Tap, safeguarding your information is our top priority. We use encryption and robust security measures to help safeguard your data and money at all times

KEEPING YOUR MONEY SECURE

Our in-app security features are designed to offer users more control when it's needed most.

Account activity alerts

Activate instant transaction alerts in the app, keeping you informed whenever your card is used, or a transaction initiated, providing real-time insights.

ID verification

State-of-the-art security features, including Face ID, two-factor authentication (2FA), and fingerprint recognition, safeguard your account from unauthorised access.

Card freeze

Lost your card or noticed suspicious activity? Simply open the Tap app to immediately freeze your card, blocking any new debit or credit purchases and ATM withdrawals.

REAL HUMAN, REAL SUPPORT

We believe in the power of human connection. That’s why all our support is handled dedicated experts ready to assist you every day of the week, providing fast, high-quality help whenever you need it.

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Keep your information and money secure with the our latest  money safety tips.

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faq

Frequently Asked Questions

1
How do i get in touch with Tap? 

We're making it easier for our users to reach us in more convenient ways. Along with 7/7 live support, the Chime app offers self-service options. Here’s how you can contact us:
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- Message us through our live chat in app
- Contact our support team via email at : support@tap.global

2
I've identified a suspicious transaction

If you're concerned that your card might have been compromised, freeze it immediately. If you notice any suspicious activity, contact our support team, and we'll help secure your account.

3
I believe I may have been scammed.

If you suspect your account is at risk, stop all communication with the suspected scammer right away. Reach out to Tap and any other financial institutions involved. Be sure to report the incident to the police as well.

4
My account has been restricted

If your account has been temporarily restricted, make sure to provide the necessary details directly in the app to speed up the resolution process. For any other questions about restrictions, reach out to our support team for assistance.