Why was my account deactivated?

If your Tap account needs to be closed, please note that due to regulatory restrictions, we can’t disclose specific reasons for deactivation, and our Customer Support team cannot access this information.

Reasons for Account Closure
Common reasons for account closure may include:

• Suspected account duplication
• Potential security issues
• Unfulfilled transactions

This list is not exhaustive; additional reasons can be found in our Terms & Conditions. Tap handles account closures with careful attention and aims to make this process as smooth as possible.

Pending Payments
Any pending payments will be automatically canceled upon deactivation. After a review, any transferred funds will be returned using the original payment method:

• By card: 3–10 working days
• By bank transfer: 2–10 working days

Remaining Balances & Statements
If funds remain in your Tap balance at closure, we’ll initiate a refund to your bank account following necessary due diligence for regulatory compliance. During this time, we will protect your funds and personal information.

Once deactivated, you won’t have access to account details. However, if you need balance statements for tax or legal purposes, contact our support team at support@withtap.com.

What’s Next?
If you wish to lodge a complaint, please note this will not reverse the deactivation or expedite refunds or due diligence. We aim to review complaints within 15 business days, though complex cases may require more time. Thank you for your understanding and patience.

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