Why has my crypto not arrived in my wallet?

Unsupported Network

If the token was sent through an unsupported network, it may not be credited to your wallet. For example, if MATIC is sent through the Polygon network, which we do not support, instead of the ERC20 network, the funds will not be retrievable. Always ensure you are using a supported network when transferring tokens.

Missing Destination Tag for XRP Deposits

If you made an XRP deposit and the funds have not been credited, it might be due to a missing Destination Tag. This tag is crucial for processing XRP transactions. Don’t worry, our dedicated support team can assist you with the retrieval of your XRP funds. Please contact them for further assistance.

Network Congestion

Occasionally, network congestion can cause delays in transactions. While rare, heavy traffic on a network can result in longer-than-expected transfer times. Rest assured, your funds will be credited as soon as the network verifies the transaction.