How do I close my account?
Closing your Tap account is a process you can complete within the app itself. Follow the steps below to close your account:
- Access Your Profile: Start by tapping the 'Profile' picture located at the top left corner of your screen. This will take you to your main settings dashboard.
- Go to Account Details: Within the settings menu, scroll until you find the 'Close Account' option. Tap on this to move to the subsequent step.
- Choose 'Close Account': Be mindful that selecting this option will initiate an irreversible process.
- Confirm Account Closure: Upon choosing to close your account, you will likely be prompted to confirm your decision. This may involve entering a passcode or undergoing additional verification steps to ensure your identity.
- Complete Any Necessary Steps: The app may present a checklist of actions to be completed prior to closing your account, such as transferring out any remaining funds, canceling any active subscriptions, or downloading your transaction history for record-keeping.
- Final Confirmation: After all required steps are fulfilled, you will be able to give your final confirmation to close the account. Tap the designated button to finalize the closure of your Tap account.
- Receive Confirmation: Following your final confirmation, you should receive a notification verifying that your account has been successfully closed.
Before you close your account
- Withdraw Funds: It is essential to transfer any funds remaining in your account to a different bank account before proceeding with the closure.
- Cancel Subscriptions: Ensure that you cancel any subscriptions or recurring payments to prevent future charges.
- Download Statements: Secure your financial history by downloading all necessary statements and documentation.
- Contact Support if Necessary: Should you run into any problems or if you have questions, do not hesitate to contact Tap's customer support team for guidance.
Please be absolutely certain that you wish to close your account as this action cannot be undone. Verify that all necessary preparations have been made before you complete the account closure process.